At EasyBookMyLab Pvt Ltd, we are committed to protecting the privacy, confidentiality, and security of your personal health information and personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our diagnostic booking services.

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1. Information We Collect

To provide accurate diagnostic lab bookings, home sample collection, and health checkup services, we collect the following types of information:

• Personal Identification Data: Full name, age, gender, date of birth, and government-issued ID (if required for specific diagnostic procedures).
• Contact Information: Phone number, email address, and home/delivery address for phlebotomist visits.
• Health and Medical Data: Doctor's prescriptions, requested lab tests (e.g., Blood Tests, CT Scan, MRI Scan), test results, and medical history shared for report generation.
• Payment & Billing Data: Transaction history, payment status, and invoicing details processed securely via certified payment gateways.
• Technical Data: IP address, browser type, operating system, and usage patterns collected via cookies and analytics.

2. How We Use Your Information

We process your data strictly to fulfill medical diagnostic services and improve your experience. Uses include:

• Scheduling lab tests, imaging scans (CT, MRI, PET CT), and home sample collections.
• Delivering accurate diagnostic reports to you securely via email, SMS, or online portal.
• Communicating order updates, appointments, and customer support responses.
• Ensuring compliance with healthcare regulations and legal obligations in India.
• Improving website functionality and service offerings through anonymized analytics.

3. Data Sharing and Disclosure

We respect your health data privacy. We do not sell, rent, or trade your personal information. We only share data under the following conditions:

• Certified Diagnostic Partners: Shared with accredited laboratories, radiologists, and phlebotomists assigned to conduct your tests or analyze samples.
• Service Providers: Secure third-party vendors who assist with IT hosting, SMS notifications, and payment processing under strict data privacy agreements.
• Legal Requirements: Disclosed if required by law, court order, or governmental authorities to comply with health regulations.

4. Data Security and Confidentiality

We implement robust technical and organizational security measures—including end-to-end SSL encryption, restricted administrative access, and secure cloud storage—to protect your personal health information against unauthorized access, loss, or disclosure.

5. Your Rights & Choices

As a user, you hold the following rights regarding your personal data:

• Access: Request a copy of your personal data and diagnostic reports stored on our servers.
• Correction: Update or correct any incomplete or inaccurate profile information.
• Deletion: Request the deletion of your personal profile data, subject to medical record retention laws.
• Opt-Out: Unsubscribe from promotional communications at any time via the link provided in our emails.

6. Cookies and Tracking Technologies

We use cookies and similar tracking tools to enhance site navigation, analyze user traffic, and optimize user experience. You can manage or disable cookie preferences directly through your browser settings.

7. Contact & Grievance Officer

If you have questions, concerns, or grievances regarding this Privacy Policy or how your health data is handled, please reach out to us: